Spotlight has failed to connect to the Hyper-V Server. Check the Hyper-V server address, authentication and availability

Check the connection details

The Hyper-V Server connection details are entered on the Spotlight Client, Hyper-V Server | Connection Details screen.

From the Spotlight Client

  1. Click Configure | Connections.
  2. Right click on the Hyper-V connection and select Properties.
  3. Check the connection details.
  4. Click Test to test the connection.

Hyper-V Server address

Check the address is a valid IP address or hostname of the Hyper-V server.


When Use Diagnostic Server credentials is selected then the account running the Spotlight Diagnostic Server is used to connect to the Hyper-V Server. Ensure the Windows user running the Spotlight Diagnostic Server can access the Hyper-V Server.

If you select to fill in the user and password fields, verify the user has the privileges required to retrieve server information and access WMI.

Hyper-V Server availability

Verify the Hyper-V Server is available and accessible over the network. Verify TCP port 135 is open.