In emailing a request for assistance, be sure to include a support bundle.
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To create the support bundle from the Spotlight Client

  1. Click Help | Support Bundle.
  2. Select the Spotlight application(s) whose information you want to collect.
  3. Click Collect.

A file is created containing a snapshot of your Spotlight installation. The file is called SpotlightSupport.zip located in the folder C:\Users<user>\AppData\Roaming\Quest Software\Spotlight\Default\Support

For more information, see Configure support bundle emails.